Economy Now

Instant reaction and smart charts on economic trends.

Best way to contact your Obamacare insurer? Twitter!

January 31, 2014: 6:00 AM ET

Tired of listening to endless hold music while waiting to talk to your Obamacare insurer? Try tweeting it.

Frustrated consumers have taken to social media to contact or complain about their Obamacare insurers. Many have questions or are encountering problems with their new benefits, but can't reach their insurer to resolve the matter.

And insurers are listening. They are reaching out to their new members to get their contact info or give them alternate numbers to call.

For some, it's solving their problems. David Schmidt, 29,  signed up for an Anthem Blue Cross plan in late November, but never received his ID number. He called and called in January, but often couldn't even get in the queue to speak with someone because the lines were too busy.

Finally, he tweeted at a public relations executive at the insurer.

A representative from the company called him back and left a message on his phone. Schmidt called back the next day and got his ID number.

"The 7 week saga is finally over," said Schmidt of Eastvale, Calif. "Oh the power of a tweet when nothing else was working."

  • Did you get a job? Tweet us about it. #igotajob

    As we prepare to cover the jobs report on Friday, we're looking for real people to share their stories about the job market. Did you get a job recently? Tweet your story to @CNNMoney with the hashtag #igotajob.

    With 12.5 million Americans still unemployed, it's tough out there to say the least. But as I monitor Twitter, I'm encouraged to find some uplifting stories.

    Take for instance Janel Porter of Louisville, Ky. MORE

    - Oct 4, 2012 12:01 AM ET
  • Romney vs. Obama Twitter war gets graphic

    This could turn ugly quickly.

    Now that Mitt Romney has all but been officially crowned the Republican nominee, a war of words (and graphics) is heating up between him and President Obama on Twitter.

    The two sparred about job creation and women today, with Romney even targeting the President's Twitter handle directly.

    The tweet included an infographic created by his campaign, pointing to an eye-popping statistic claiming that 92.3% of jobs lost under MORE

    - Apr 11, 2012 3:44 PM ET
  • The Fed joins Twitter

    Is this another one of the Fed's moves to increase transparency with the public? Or did #FedValentines push the central bank over the edge?

    The Federal Reserve --historically known as one of the more hushed, stoic parts of government -- joined Twitter this morning. You can follow it at @federalreserve.

    To start, the Fed said its first foray into tweeting won't consist of much more than press releases, speeches, testimony, reports to MORE

    - Mar 14, 2012 10:20 AM ET
Overnight Avg Rate Latest Change Last Week
30 yr fixed4.25%4.43%
15 yr fixed3.21%3.17%
5/1 ARM3.56%3.21%
30 yr refi4.14%4.37%
15 yr refi3.13%3.17%
Rate data provided
by Bankrate.com
View rates in your area
 
Find personalized rates:
Economic Calendar
Latest ReportNext Update
Home pricesAug 28
Consumer confidenceAug 28
GDPAug 29
Manufacturing (ISM)Sept 4
JobsSept 7
Inflation (CPI)Sept 14
Retail sales Sept 14
Powered by WordPress.com VIP.
Follow

Get every new post delivered to your Inbox.

Join 83 other followers